Terms and Conditions
Click on Image below for Blank Rental Agreement
to Blue Ridge Cabins Rental Office
If you use GPS, please enter our office address as:
2990 Highway 356, Sautee, Georgia 30571
From Helen proceed North on Hwy 75, past the end of
town approximately one half mile. Turn right on Highway 356. Go 3 miles, our
office will be on the right. Turn into the driveway after you pass the blue
policies are strictly enforced. It is the responsibility of all guests (and
members of their party) to be familiar with all policies pertaining to rental,
and to verify all dates and other information on their confirmation.
We rent to responsible adults over
the age of 21 only. All guests under the age of 21 must be accompanied for the
entire stay by a parent or legal guardian.
1. RESERVATION PROCEDURES
All rates shown on availability calendar are per night and do not include any
applicable taxes or fees. Rates are subject to change without notice. All
rentals require a 2 night minimum stay.
reservations will be charged a:
fee: One time fee: 1
bedroom $35, 2 bedroom $45, 3 bedroom $55, 4 bedroom $65
The cleaning fee will always stay the same on each cabin, even if a discount or special applies to that cabin.
Insurance fee: a non-refundable
one time fee of $39.00
Damage Insurance will purchase an insurance policy in the amount of $3000. This
damage insurance does not cover theft, excessive cleaning required or damage
over the cost of $3000.
cost caused by damage or excessive cleaning required will automatically be
charged to the credit card(s) on file.
(This product is
included with all reservations, however if for some reason you do not want this
service we can remove it but you will be charged a $50 non-refundable Damage
Waiver in lieu of a security deposit. You will be responsible for any damage over $300.00.)
All reservations are subject to
these fees which will not be waived for any reason.
reservations made 5 or more days before arrival date require 50% of rental fee
plus the $39 Damage Insurance Fee at the time of booking to hold reservation.
All reservations made 5 days or less
before arrival date are required to pay full rental amount and fees when
reservation is being booked.
You will be contacted by a
reservationist within 24 hours of booking your reservation.
Upon receipt of deposit, confirmation/rental agreement will be emailed or faxed
to you. If you do not have an email address, confirmation can be mailed,
however your reservation will need to be made two weeks in advance. It is your
responsibility to verify dates and other information. We are not responsible
for errors not corrected in advance.
You will need to return the completed and signed agreement to us by fax or email.
2. PAYMENT OPTIONS
We accept Visa, MasterCard, and Discover
Balance is due 5 days
before arrival date, this balance must be paid by credit card.
*If you would like to pay
your balance with cash we can refund the credit card at time of check in and replace with
However ALL reservations
must be paid in full 5 days before arrival, or reservation will be cancelled
and deposit will not be refunded. If you choose to send in your completed
rental agreement prior to the required 5 days before arrival, your credit card
will automatically be charged the remaining balance.
3. CANCELLATION, RESCHEDULES,
CHANGES & REFUNDS
All cancellations made 7 or more days before arrival will be charged a $35.00 cancellation fee. The balance of the deposit which includes the $39 insurance fee will be refunded. Cancellations made within the 6 days before the arrival date will lose the entire initial deposit. Only the $39 insurance fee will be refunded. If you have paid your balance in full, the $39 insurance fee and cleaning fee will be refunded. There will be no exceptions for any reason. You must call
our office during regular business hours and obtain a Cancellation Number for
your cancellation to be valid. All changes or reschedules to cabin reservations will be charged a $25.00 Change Fee. No refunds
for early departures (fewer nights then reserved). No exceptions.
Should you need to cancel a last minute reservation (made 5 days or less before arrival) you will be refunded the $39 insurance fee only. No other monies will be refunded.
There will be no refunds
or compensation for: Acts of God, Mother Nature, acts of war or government agencies,
road maintenance, gas shortages, power outages, TV service outages, internet
outages or water outages.
4. CHECK IN / CHECK OUT TIMES
time is at 3:00PM or after. Early Check Ins are
available at 1:00pm depending on availability and approval. You must get this approved
by a reservationist. There will be a fee of $25.00 for Early Check Ins.
Key codes are not activated until
3:00PM on arrival date.
out time is at 11:00AM. You will
automatically be charged for an additional night if you check out anytime after
11:00AM. Late Check Outs are available for 1:00pm depending on availability and approval.
You must get this approved by a reservationist. There will be a fee of $25.00
for Late Check Outs.
Please Note: Due to our standards
for cleanliness, there is the possibility that your vacation rental may not be
ready right at 3:00PM, especially during peak season. Your patience is
5. SPECIALS / DISCOUNTS
Specials are subject to change at any given time. No additional specials or
discounts apply with any special. You must mention the special at the time you
make your reservation for it to be valid. Specific instructions given on an
internet special must be followed. We will not be able to add or adjust any
special after the reservation has been submitted. If making your reservation on line, please put the request for special in the comments section.
6. DIRECTIONS TO CABIN AND KEY
You will be emailed or faxed a map and key code no sooner than 5 days before
your arrival date, once final payment is received.
7. MAXIMUM OCCUPANCY
The maximum occupancy is stated in all accommodation descriptions. Any child
one year old and above is considered an occupant and must be included in the
occupancy total. Rollaway beds, inflatable mattresses & sleeping bags are
prohibited. If you are found to exceed the maximum occupancy of your cabin it
will result in immediate eviction with no refunds.
The number of guests may not exceed the authorized number of guests as listed
per cabin at anytime. (Example: if cabin sleeps 6 people that is the maximum
amount of people allowed at this cabin). If you exceed this number you will be
asked to leave with no refund.
8. CABIN AMENITIES
Descriptions of cabins are deemed accurate but are not guaranteed. We reserve
the right to make changes to cabin furnishings, equipment, and amenities as
All cabins have:
TV, DVD & Cable or Satellite: We
do not guarantee any particular channels, as packages vary from cabin to cabin.
Local Phone Service: Long distance is not provided.
Indoor Fireplaces: Gas or wood burning fireplaces are seasonal, authorized to
be used Oct. 1st- April 15th. Guest agrees to pay any additional fees for using
fireplaces during off season or causing any damages.
Heating & Air Conditioning and Ceiling Fans
Gas BBQ Grills: Properties with propane grills are fueled by liquid propane,
and under NO circumstances may Guests add charcoal or any derivative of
charcoal to the propane grills. Guests agree that if charcoal is added to a
propane grill, guest will be charged for the replacement of grill. Propane is
provided by Blue Ridge Cabins. Check your grill before 4:00pm to make sure it
is working properly. If you have any difficulties with your grill after 5:00pm
the problem will not be rectified until the following day.
Toiletries & Supplies: Full Kitchen with Oven, stove, refrigerator,
microwave, dishwasher, toaster, Kitchenware which includes pots & pans,
plates, bowls, cups, glasses, silverware, blender, can opener, cork screw,
coffee maker & coffee filters. Bug spray, Ash trays, Ironing Board &
Iron, Trash bags, toilet paper, dish soap, hangers, kitchen & bath towels,
and bed linens are also supplied. Full Bathrooms with toilet, shower and sink.
Several cabins have:
Internet: We are not in control of whether
your computer is compatible with our service. We are also not able to control
if the internet is down due to the provider, service or equipment problems.
DIAL UP SERVICE IS NOT AVAILABLE IN OUR AREA.
Fire pits: Fire pits or campfires are not allowed unless your cabin
has a custom fire pit. Use at your own risk.
Hot Tubs: Guests may not add any objects or chemicals to the hot
tubs. Guests agree to pay any additional fees if hot tub has been compromised
in such a manner that results in cleaning services being delayed. Hot tubs have
been cleaned prior to Guests arrival. Guests understand that hot tub usage is
at their own risk and will not hold Blue Ridge Cabins responsible for any
injury. It is absolutely forbidden for children to be in the hot tub without a
responsible adult. NO GLASS ALLOWED IN OR AROUND HOT TUB AT ANYTIME!
Outdoor Waterfalls: are seasonal from April 15th - October 1st.
For individual cabin amenities,
please go to the cabin information on the website for more details.
All pets must be disclosed at the time of reservation.
A NON-REFUNDABLE one time Pet Fee. Charges for your pet will be applied to your
reservations (this is not a nightly charge, just a one time charge).
$20 per pet up to 3 pets per cabin. Pets shall not be left uncrated while alone
in cabin. If
for any reason BRC staff needs to enter you cabin, and your pet is left
uncrated you will be charged a $35 fee. Maintenance cannot complete maintenance requests if your pet is left uncrated.
Guest are responsible to pick
up after their pet both inside and outside of cabin.
NEVER LEAVE ANY TRASH OUTSIDE YOUR CABIN, IT WILL ATTRACT WILDLIFE.
ALL trash must be disposed of by
guest. Three large dumpsters are located at our office for guest to use. A
charge of $5 per bag will apply for any trash left behind in cabin. (credit
card(s) on file will automatically be charged for this fee)
11. ANIMALS AND INSECTS
All cabins are treated by a professional pest control company on a regular
basis. However, your cabin is in the mountains and woods and depending upon the
time of year you may encounter Bear, Deer, Turkey, Ladybugs, Carpenter Bees, Wasps,
Scorpions, Ticks, Flies, Ants, Chiggers, etc. Guests are encouraged to dress
accordingly and to bring insect repellent for outdoors activities. NO REFUND OR
DISCOUNT will be offered due to critters.
Most cabins are on gravel roads. The Helen area is mountainous, and therefore
some roads and /or driveways may be slightly steep. They are all accessible by
any type of vehicle, however, if you are arriving by motorcycle or will be towing
a trailer, please review the cabin amenities to see if it is trailer
accessible, or contact us prior to making a reservation so we may determine
which cabin location will allow for easiest access.
Occupancy and use of premises shall not be such as to disturb or offend
neighbors or residents, including but not limited to; parties, excessive
speeding through neighborhoods, riding of ATVís or Off Road Motorcycles/Dirt
Bikes, excessive noise and/or obnoxious behavior, discharging of Firearms,
BB/Pellet Guns, Paint Ball Guns, Potato Cannons, or Fireworks, etc. No portable
pools, water slides or water activities are allowed anywhere on cabin
properties. We reserve the right to demand that disruptive Guests vacate the
premises, with no refund.
We do not allow any house parties of
any kind, no family reunions or gatherings that exceed maximum occupancy. The
number of guests may not exceed the authorized number of guests as listed per
cabin at anytime. (Example: if cabin sleeps 6 people that is the maximum amount
of people allowed at this cabin). If you exceed this number you will be asked
to leave with no refund.
All vehicles must be
registered with the office.
15. CONSTRUCTION AT NEARBY SITES
Guests acknowledge, understand, and agree that construction of new
accommodations and attractions occur in resort areas. NO REFUNDS OR DISCOUNTS
will be offered for inconveniences due to but not limited to; construction,
construction noise, road repair, and maintenance.
If you have any difficulties with anything in your cabin during your stay, you
must make us aware of it before you check out, so that we may do whatever is
necessary to resolve the situation.
In case of a breakdown of any
property equipment, guests must notify Blue Ridge Cabins immediately to make
the necessary repairs. We cannot guarantee; heat, air conditioning,
electricity, water, any appliances, hot tub, cable, satellite, television,
telephones, electronics, gas logs, grills, etc. No refunds or compensation will
be given for failure of the above. We reserve the right to enter your cabin as
we deem necessary. Our Maintenance staff is available Monday thru Friday 10AM-4PM.
Saturday & Sunday On call for
heat/air, electricity and water emergencies only.
17. TERMINATION BY OWNER /
We strive to comply with all reservation requests for specific vacation
properties. However, due to ownership changes, properties being removed from
rental use, mechanical problems, or other unforeseen circumstances, we cannot
absolutely guarantee a specific property. We reserve the right to change
property unit assignment without liability should rental property become
unavailable. Where comparable properties are not available Guests will have the
option of selecting from available properties at the published rate or
receiving a complete refund.
18. REFUSAL OF SERVICE
We reserve the right to refuse service to anyone. All rental properties are
leased without regard to race, color, religion, sex, national origin, or
19. ITEMS LEFT BEHIND
We are not responsible for any items left behind.
20. GIFT PACKAGES
Gift Packages must be paid in full at time of placing order. If guest has to cancel their reservation, there will be no refund for packages.
21. DAMAGE INSURANCE
This Vacation Rental Damage plan covers unintentional damages to the
rental unit interior that occur during your stay, provided they are
disclosed to management prior to check-out. The policy will pay a
maximum benefit of $3000. Any damages that exceed $3000 will be charged to the credit card on file. If you damage the
real or personal property assigned to your rental accommodation during
the trip, the Insurer will reimburse the lesser of the cost of repairs
or the Actual Cash Value of the property, up to $3000. Certain
terms and conditions apply. Full details of the Vacation Rental Damage
coverage are contained in the Description of Coverage or Insurance
Policy (www.vacationrentalinsurance.com/vacationrentaldamage). The Vacation Rental Damage Insurance can be purchased up to, and including at, check-in. By
submitting payment for this
plan, you authorize and request CSA Travel Protection and Insurance
Services to pay directly Blue Ridge Cabin Rentals any amount payable under the
terms and conditions of the Vacation Rental Damage. Please contact Blue Ridge Cabin Rentals directly if you do not wish to participate in this plan or