Blue Ridge Cabin Rentals

Privacy Policy

About This Policy

This Privacy and Security Statement describes the privacy practices of Blue Ridge Cabin Rentals. It applies to our interactions with our customers and visitors, including, but not limited to:

  1. Use of our websites, including mobile websites
  2. Visits to our properties or attendance at one of our events
  3. Use of our applications for mobile phones, tablets or other smart devices
  4. Phone and email communications
  5. Social media interactions on our websites and other third party websites like Facebook, YouTube and Twitter
  6. Viewing our online advertisements or emails

This Privacy and Security Statement does not apply to third-party websites accessible through our websites.

Information We Collect

Contact information

We may collect the names and user names of our customers and other visitors.  Additionally, we may collect your purchase history, billing addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information

When you make a purchase we collect your payment information, including information from your credit card, debit card, or check.

Demographic information

We may collect information about products or services you like, reviews you submit, or where you shop.  We might also collect information like your age or gender.

Location information

If you use our mobile websites or applications, we may collect location data obtained from your mobile device's GPS. If you use our websites, we may collect location data obtained from your IP address. We use this location data to find locations nearest to you and driving directions to our homes.

Other information

If you use our websites, we may collect information about the browser you are using. We might track the pages you visit, look at what website you came from, or what website you visit when you leave us.

How Information is Collected

We collect information directly from you. The following are a few examples of when we collect information from you:

  1. During website or survey registration
  2. In connection with an online or phone reservation
  3. If you request information on a property
  4. If you provide us with comments or reviews
  5. If you upload a photo or other digital content through one of our websites or applications
  6. If you register for a loyalty program
  7. If you participate in a sweepstakes, contest, or scholarship
  8. In connection with your interactions with us as a user of our websites

We collect information from you passively.

We may use tracking tools like browser cookies, flash cookies, and web beacons.

We collect information from other sources.

We may get information about you from third party business partners. We may collect information about you from a friend. For example, if your friend or family member includes you as part of their reservation.

How We Use Information

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

  1. Creating a reservation or providing services
  2. In connection with an online or phone reservation
  3. Entering you into a sweepstakes or sending you prizes you might have won  
  4. Registering you for a particular website, loyalty program or providing you with information regarding such programs or services
  5. Processing a cancellation
  6. Responding to a review

To improve our offerings and services. 

We may use your information to make website, property, or service improvements.

To look at website trends and customer interests. 

We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties to assess trends and interests.

For security purposes.

We may use your information to protect our company, our customers, or our websites.  For example, we may monitor when door access codes are utilized.

For our marketing.

In certain circumstances, we may send you communications about special promotions or offers. For example, if you have registered on a website and indicated you want to receive this information or if you gave us your information at an event. We may also notify you of new website features or product and service offerings.  If permitted, we may also send information about offers from other companies we think you might find interesting. To manage our communications with you, follow the instructions in the Your Privacy Preferences section below.

To communicate with you about your account or our relationship.

We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled.

For other uses we may disclose to you.

Information Sharing

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf.

We share information with our service providers, such as maintenance technicians and housekeepers. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of the United States. We might also share information with homeowners and service providers to respond to your reviews and questions.

With any successor to all or part of our business.

For example, if all or part of our business is sold we may sell our customer list as part of that transaction.

If we think we have to in order to comply with the law.

For example, we will disclose information to respond to a court order or subpoena.  We may also disclose information if a government agency or investigatory body requests it.

With our business partners.

For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us.  

To protect us.

For example, we will disclose information if we suspect fraud.  We will also share information as part of an investigation.

At your direction.

For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Your Privacy Preferences

You can register or change your preferences to receive or not receive marketing communications from us by using the contact information at the bottom of this page.  Please allow sufficient time for your preferences to be processed.  Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on a reservation or home inquiry or asking you to review your stay. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

Our Sites and Children

Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please contact us by using the contact information at the bottom of this page. To learn more about how to protect your child online, visit the FTC’s You may also want to read the helpful information about children and privacy that the FTC provides by clicking here.

Your California Privacy Rights

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information.  You can make a request one time each year. To exercise your rights, you can email us or write to us at the address below. Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.


When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe.  We encourage you to use caution when using the Internet.


Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for third party websites.

Changes to this Privacy and Security Statement

Effective Date: January 1, 2009

Last Revision Date: April 1, 2014

From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.

Our Tracking Techniques

Tracking Tools We Use

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies. We use these tools:

  1. To track new visitors to our websites.
  2. To recognize returning customers.
  3. To store your password if you are registered on our website.
  4. To provide you with advertising content in which we think you will be interested. As part of this customization, we may observe your behaviors on this website or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
  5. So we can better understand our audience, our customers, our website visitors, and their respective interests.

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies.  How you do so depends on the type of cookie.  Certain browsers can be set to reject browser cookies.  To control flash cookies, click here. Why? Because flash cookies cannot be controlled through your browser settings.

If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked.  These browser features are not uniform, so we are not currently set up to respond to those signals.

Controlling Online Interest-Based Ads

We sometimes work with online advertising vendors to provide you with relevant and useful ads.  This may include ads served on our websites or mobile applications.  This may also include ads served on other companies’ websites. These ads may be based on information collected by us or third parties.  For example, information a third party collects when you register for a website, like your zip code.  This might be used to target an ad for people in your area. These ads may also be based on your activities on our websites or on third party websites.

To opt out of having your online behavior collected for advertising purposes, click here.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

(503) 345-9399